Service Guarantee

Exec Direct Aviation Services Ltd. (EDA) guarantees arrival of EDA TD (time-definite) and EDA Priority shipments between destinations, where such services are available. Only EDA TD products are backed by a money back guarantee, refunds are not provided for EDA Priority due to service failure. In the event that a shipment is routed via another carrier for part of the journey EDA service guarantee is applicable only on those portions of the journey that the shipment is carried by EDA. Arrival times are as provided by Network Logistics at the time of booking. Any form of commitment other than via the booking confirmation email provided by Network Logistics is strictly an estimate and does not constitute a guarantee.

In the event that an EDA TD shipment fails to arrive within six hours of the arrival time provided in the booking confirmation email, the shipper may claim for a refund of the actual paid freight charge. Unless otherwise indicated, a refund is limited to the lesser of the actual paid freight charges or 2,500 USD (or equivalent sum in another currency). EDA must receive full payment of all charges for the applicable Air Waybill before any refund will be processed. Refund claims for EDA TD shipments must be filed by the shipper within seven days of the service failure (the shipment departure date) via EDA’s website. EDA, at its sole discretion, will either credit or refund the shipper. Refund claims filed after seven days will not be eligible for a refund. 

EDA will pay no refund if should service failure be due to the following: weather; force majeure (acts of God); war; strikes; riots; civil commotion; acts of terrorism; lack of fuel facilities; labour difficulties; actions by actual or apparent public authorities; actions, defaults or omissions of the shipper/consignee or their agent(s); delays in custom’s clearance; and any other reason that is beyond the control of EDA or EDA’s agent(s). Under no circumstances shall EDA be liable for any indirect, incidental, special, or otherwise consequential damages due to service failure.

If EDA TD or Priority shipment is tendered to EDA by the shipper after the established goods acceptance cut-off time, EDA’s agent at the location where the shipment is tendered will have full discretion to maintain or cancel the service guarantee applicable for that shipment. Late arrival or delivery of an EDA TD or EDA Priority shipment to EDA is considered to be a shipper default.

EDA reserves the right to refuse acceptance of individual shipments in excess of that (space and weight) booked on a specific flight. Should additional capacity be available at time of tender, the EDA agent at the location of tender at its sole discretion will endeavour to accommodate the shipper’s needs. If the additional space required for the booking is not available at time of tender, the shipper will be so informed and the entire booking will be refused. In such instances, the complete shipment must be terminated, re-booked and a new Air Waybill generated.